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How qqmobile Handles Your Account Privacy

Your account data — from your login credentials to the wallet details you use for DANA, OVO and GoPay deposits — is handled with clear rules, not guesswork.

Account data protectedDANA, OVO, GoPay wallet info handled securelyYour rights explained clearlyApplies where local law permitsContact us to request changes
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qqmobile How qqmobile Handles Your Account Privacy
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We use a combination of session-level encryption and account-layer access controls to keep your information inside qqmobile's systems. Every login is verified through a one-time code sent to your registered number — this applies whether you are accessing from a mobile browser in Tangerang or switching devices after a DANA top-up. Cookies on our site are used for session continuity and basic analytics only; they are not sold or passed to advertising networks.

Cookie Use

We use session cookies to keep your account logged in across pages and analytics cookies to understand which account sections are used most. You can clear cookies from your mobile browser settings at any time without losing your account data — your wallet history and deposit records are stored server-side, not in the cookie.

Data Retention Period

Account data is kept for as long as your account is open. After account closure, we retain a minimum record set for the period required by applicable local regulations. Payment session references from DANA, OVO or GoPay are kept for reconciliation and then archived rather than deleted, in line with financial record obligations.

Account Security Controls

Every login to your qqmobile account triggers an OTP to your registered phone number. If you request a withdrawal, an additional verification step confirms your identity before funds move. This two-step path applies regardless of which wallet — DANA, OVO or GoPay — you used to deposit.

Third-Party Sharing

We do not sell your personal data to any third party. Payment processors — including the rails behind DANA, OVO and GoPay — receive only the transaction reference needed to complete the transfer. They operate under their own privacy terms and are not permitted to use your data for any purpose beyond processing that specific payment.

Your Right to Access Data

You may request a summary of all personal data qqmobile holds on your account. Submit your request through live chat or the Help Centre ticket form. We aim to respond within a reasonable period. Access rights depend on local law and the eligible region in which your account was opened.

Right to Request Corrections

If your registered name, contact number or email is incorrect, you can request a correction through account support. Wallet-linked details — such as the DANA or OVO number tied to your account — can also be updated, subject to an identity confirmation step to prevent unauthorised changes.

REACH OUR PRIVACY TEAM

Contact Us About Your Data

Live Chat Support Our live chat channel is the fastest way to raise a data query. Open the chat window from inside your account dashboard, describe your request, and our support team will confirm receipt and next steps directly in the same thread.
Email Data Request Send a written data request to our support email address found in your account settings under the Help section. Include your registered contact number and the type of request — deletion, access summary or correction — so we can process it without delays.
Account Help Centre Your account dashboard has a dedicated Help section where you can submit a privacy ticket directly. This path creates a logged record of your request, which means you get a reference number and can track the status without needing to follow up separately.

Common Questions About Your Privacy at qqmobile

Below are the questions our account holders ask most often about how their data is handled. Each answer is specific to how qqmobile operates — covering local payment data, account access, cookie use and how to raise a formal request.

We collect your name, contact number, email address and the device signal recorded at registration. If you deposit using DANA, OVO or GoPay, we also log the wallet session reference for that transaction. We do not collect your wallet PIN or full payment credentials at any stage.

We retain the transaction reference number — the string your DANA or OVO app generates after a successful transfer — for reconciliation purposes. We do not store your wallet login details, PIN or full account number beyond what is needed to match the deposit to your qqmobile account record.

We share data only with the payment processors that handle DANA, OVO and GoPay transfers, and only the transaction reference they need. We do not sell personal data, pass it to advertisers, or share it with unrelated third parties. Payment processors operate under their own privacy terms.

After closure, we keep a minimum record set for the period required under applicable local regulations. This typically covers your registration details and payment history. Once the retention period ends, the data is deleted or anonymised. The exact period depends on local law in your eligible region.

Open a support ticket through your account's Help Centre or start a live chat session and ask for a data access summary. Include your registered contact number so we can confirm your identity. We aim to respond within a reasonable timeframe. This right applies where local law permits it.

Yes. You can submit a deletion request through live chat or the Help Centre ticket form. We will process it in line with applicable obligations — some records, such as financial transaction references from GoPay or DANA deposits, may need to be retained for a minimum period before deletion can be completed.

We use session cookies to maintain your login across pages and basic analytics cookies to understand account usage patterns. You can clear these from your mobile browser settings at any time. Clearing cookies will log you out of the current session but will not affect your account data or wallet history stored server-side.

Every login sends a one-time code to your registered phone number. You must enter that code before the session opens. If we detect an unfamiliar device or an unusual access pattern, we flag the account for an additional check before granting entry. Withdrawals require a separate verification step on top of the login OTP.

Yes. Contact our support team through live chat or the Help Centre and request a contact detail update. We will ask you to confirm your identity before making any change. Wallet-linked details — such as your linked OVO or DANA number — follow the same identity confirmation step to prevent unauthorised edits.

This policy applies where local law permits access to qqmobile and where your account is eligible. Availability of specific rights — such as data access, correction and deletion — depends on the laws of the region in which you are located. If you are unsure whether your region is covered, our support team can clarify.

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