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Read These Terms Before You Open an Account

These terms set out what you agree to when you access qqmobile, create an account, or use any of our payment options including DANA, OVO, and GoPay.

Account eligibility applies where local law permitsDANA, OVO, GoPay covered under payment termsTerms updated without prior notice — check regularlyIndonesia-region access subject to local regulationContinued use equals acceptance
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qqmobile Read These Terms Before You Open an Account
TERMS CONTACT PATHS

Reach Us With Any Terms Question

If any part of these terms is unclear or you need clarification before opening an account, our support team is available to help through the channels below. For questions related to payment terms — particularly around DANA, OVO, or GoPay transactions — the live chat channel is the quickest path to a clear answer. We aim to respond to all written enquiries within a reasonable timeframe, and our team handles both account-access questions and policy-specific requests.

Live Chat Reach our support team directly from any page on qqmobile. Live chat is the fastest way to ask about specific clauses, account conditions, or what happens when a DANA or OVO deposit falls under a policy review.
Email Support Send a written enquiry if your question requires a detailed policy response. Email is the right channel when you need a written record of your question and our answer — useful for account disputes or terms-interpretation requests.
Help Centre Our help centre holds category pages for common terms questions — covering account rules, payment conditions for DANA, OVO, and GoPay, and what to do if your account access is restricted under current policy.
HOW WE HANDLE POLICY

Account Security, Data and Your Rights Under These Terms

We apply specific practices to account security, data handling, and policy transparency so that you know exactly what to expect at each step — from the moment you register to how we process a GoPay withdrawal. The six areas below outline the operational standards that sit behind these terms and how you can act on them.

Account Data Retention

We retain your account data — registration details, transaction history, and identity documents — for as long as required under applicable regulations or while your account remains active. If you close your account, we hold data for a period consistent with legal obligations before deletion is processed.

Payment Record Storage

Every DANA, OVO, and GoPay transaction made through your account is logged and stored securely. These records are used for dispute resolution, identity verification, and compliance with applicable financial regulations. You may request a summary of your transaction history through live chat or email support.

Cookie and Tracking Policy

We use session cookies and similar tracking to keep your account active, remember your device, and analyse how the platform is used. By continuing to use qqmobile, you accept the use of cookies as described in our cookie notice. You can manage cookie settings through your mobile browser at any time.

Account Security Standards

Your account is protected by standard encryption across all connections. We strongly recommend using a unique password and enabling any one-time PIN or OTP verification step during login. If you suspect your account has been accessed without your permission, contact us immediately via live chat.

Requesting Changes to Your Data

You have the right to request a correction or deletion of your personal data, subject to applicable law. Submit your request via email support with your account details. We will respond within a reasonable timeframe and confirm what action has been taken or explain if any legal obligation prevents us from fulfilling the request.

Who to Contact for Policy Concerns

For any formal concern about how these terms are applied to your account — including decisions around access restriction or payment holds — contact us via email so there is a written record. For urgent account-access issues, live chat remains available and can escalate your case to the relevant team.

Common Questions About Our Terms and Conditions

These are the questions we hear most often about how our terms work in practice — covering account access, what happens when terms are updated, how payment conditions apply to DANA, OVO, and GoPay, and how to raise a dispute. Each answer reflects actual policy, not general platform description.

Yes. Completing the account registration process means you have read and accepted the current version of these terms. If you do not agree with any condition stated here, you should not proceed with registration. These terms are legally binding once you submit your account application.

We publish updated terms on this page without advance notice. The revised version takes effect immediately. Your continued use of qqmobile after an update — whether you log in, make a deposit via GoPay, or access the lobby — is treated as your acceptance of the new terms in full.

The core terms apply equally to all account holders regardless of payment method. However, specific conditions around processing, dispute windows, and verification steps may vary between DANA, OVO, and GoPay transactions. Review the payment section of these terms for the conditions that apply to your preferred wallet.

Yes. We reserve the right to suspend or permanently close an account if we determine a breach of these terms has occurred. Breaches include providing false registration details, attempting to manipulate platform systems, or violating applicable local law. Account closure may happen immediately and without prior notice.

Send a written dispute request via email support with your account details and a clear description of the issue. We will review the case and respond within a reasonable timeframe. For urgent account-access issues, live chat can be used to flag the situation while the formal dispute process runs in parallel.

These terms are published in English and the English version governs all interactions with qqmobile. We do not currently publish a formal Bahasa Indonesia translation of these terms. If you need clarification on any specific clause, contact our support team via live chat and we will help explain the relevant section.

We hold the information you provide during registration, your transaction history including DANA, OVO, and GoPay records, identity documents submitted for verification, and session and device data collected through cookies. You can request a summary of the data we hold by contacting email support with your account details.

You can submit a deletion request via email support. We will act on the request where local law permits and where no legal obligation requires us to retain the data — for example, financial regulations may require us to keep transaction records for a defined period even after your account is closed.

No. Access depends on local law and is available only where local law permits. We do not confirm or warrant legal access in any specific district or region. You are responsible for checking that accessing and using qqmobile is permitted under the laws that apply in your location before you open an account.

Contact our support team via live chat or email with your account details and the specific correction needed. Identity documents may be required to verify the change, particularly for name corrections or contact detail updates. We process correction requests within a reasonable timeframe and confirm when the update is complete.

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